Portal Access Instructions for Retirees
Click the portal link button from our website or access by clicking here:
Your USERNAME is your MEMBER ID or your SOCIAL SECURITY NUMBER.
The initial login PASSWORD is your DATE OF BIRTH (mmddyyyy).
You will be prompted to change and create a NEW PASSWORD and answer security questions. Be sure to keep record of your new password.
Click on the “START HERE” navigation tab to view and select from the drop-down menu.
If you need to RESET YOUR PASSWORD, click “forgot password” on the login screen, and enter your User ID or Email Address, answer the security question, and hit request. You will receive an email from customerservice@jjstanisco.com providing you with a new password.
Need help? Contact us with questions
Retiree Billing FAQ’s
Q. Am I able to pay my bill using my credit card?
A. Unfortunately, due to NYS Department of Financial Services regulations, credit cards are not acceptable forms of payment for insurance premiums related to certain insurance benefits and therefore cannot be used for these premiums.
Q. How can I submit my new address to you?
A. All address changes need to be submitted to us in writing. You can either mail this information into us at 377 Oak Street, Suite 406, Garden City, NY 11530 or email to us at eligibility@jjstanisco.com
Q. Why did I receive a final notice?
A. Please note that it can take up to 7 business days for your payment to be reflected in our system. You may have received a final notice if your payment crossed in the mail with our final notice. However, if you believe you received a final notice in error, please contact us at 1-877-470-3715 and we will review your account with you.
Q. How long do I have before my payment is due?
A. All bills are due within 30 days of the date of the notice from us. All final notices are due within 21 days of the date of the notice from us.
